Solutionreach is a patient relationship management platform: appointment reminders, recall campaigns, two-way texting, and patient surveys. It works entirely outbound — sending messages to patients already in your system. When a new patient or a lapsed one calls your practice, Solutionreach doesn't help. That's Skrypt's job.
Solutionreach is excellent at outbound patient retention — keeping existing patients engaged, reminded, and recalled. Skrypt is excellent at inbound call capture — turning incoming calls into booked appointments. They address opposite ends of the patient communication workflow. Many practices run both.
Solutionreach and Skrypt cover the full patient communication cycle when used together. Solutionreach fires outbound: it sends recall reminders to patients who are overdue for a hygiene appointment, texts existing patients the day before their visit, and requests Google reviews after completed appointments. These workflows run automatically from the PMS schedule and don't require any staff action.
Skrypt handles the inbound: when a patient calls in response to a Solutionreach recall message, or when a new patient sees your Google ad and picks up the phone, Skrypt's AI answers, books the appointment on the live schedule, and writes the booking back to your PMS. The combination closes a gap neither tool covers alone — Solutionreach brings lapsed patients back into your orbit, and Skrypt ensures they actually get booked when they respond.
The handoff is seamless because both tools integrate with the same PMS. Solutionreach reads the schedule to send the right reminders; Skrypt writes to the schedule when a new booking is confirmed. No double-entry, no coordination needed from front desk staff.
No. Solutionreach is built exclusively for outbound patient communication — appointment reminders, recall campaigns, post-visit follow-up, and review requests. The platform reads your PMS schedule and sends automated messages, but it does not have a voice AI component that answers inbound calls. When patients call your practice directly, they reach your front desk staff or voicemail. Skrypt fills that gap: the AI answers every inbound call, books appointments, and handles routine patient questions without requiring staff to pick up.
Skrypt adds inbound call resolution — the one workflow Solutionreach doesn't touch. If your practice is on Solutionreach, you already have recall campaigns and reminder automation handled. The remaining front desk burden is the inbound call queue: new patient inquiries, rescheduling requests, after-hours calls, and procedure questions. Skrypt takes over that workload, answering calls 24/7 and writing bookings directly to your PMS. Most Solutionreach practices that add Skrypt report an immediate reduction in missed calls and unanswered after-hours inquiries, with no disruption to the Solutionreach workflows already in place.
Solutionreach typically runs $250–$400/month depending on practice size and feature tier. Skrypt Desk starts at $429/month for the AI Receptionist tier with no setup fee, and $799/month for the AI Front Desk tier that includes the Client Hub Portal, lead pipeline, and analytics. Many practices pay roughly the same for both tools combined as they currently pay for a single full-time receptionist, and the combination covers more hours and more call volume than any individual staff member can. A month-to-month contract means no lock-in risk if the workflow doesn't fit.
Patient communication in a clinical practice breaks into two fundamentally different workflows: outbound and inbound. Outbound is the practice initiating contact — sending a recall text, a reminder before an appointment, a post-visit review request, or a newsletter. Inbound is the patient initiating contact — calling the front desk because they have a question, want to book, need to reschedule, or had something come up. Solutionreach owns the outbound side. Skrypt owns the inbound side. They operate in different parts of the patient communication cycle and share almost no functional overlap.
The reason practices run both: the patient acquisition and retention cycle requires both. Solutionreach's recall campaign reminds a patient overdue for a cleaning. The patient decides to book. They call the practice. If the front desk is busy or it's after hours, that call hits voicemail — and the patient who just responded to your Solutionreach recall may not call back. Skrypt closes that loop: the AI answers, books the appointment the recall was designed to generate, and writes it back to the PMS. The recall worked; the AI captured it.
This is why the tools are genuinely additive rather than competitive. A practice running Solutionreach for outbound without Skrypt for inbound is generating patient interest without reliably capturing it. A practice running Skrypt without Solutionreach is capturing inbound calls without proactively driving recall and retention. Together, they cover the full patient communication cycle.
Solutionreach is one of the most widely used patient communication platforms in dental practices for good reason: it reduces no-shows, reactivates lapsed patients, and automates the outbound recall workflow that most practices either manage inconsistently or don't manage at all. The platform is genuinely strong at what it does.
The gap is everything that happens when a patient contacts the practice rather than the practice contacting the patient. Solutionreach has no inbound voice component. When a patient calls in response to a Solutionreach recall text — "I got your reminder, I'd like to book that appointment" — Solutionreach plays no role. The call hits your front desk or voicemail. If the desk is busy or it's after hours, the patient who just responded to your outbound campaign hangs up without a booking.
Skrypt closes that specific loop. When a patient who received a Solutionreach recall message calls the practice, Skrypt answers, books the appointment, and writes it to the PMS — completing the conversion the Solutionreach campaign initiated. Together, the two tools form a complete cycle: Solutionreach generates the patient intent; Skrypt captures the inbound call that intent produces.
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