Dialpad AI transcribes calls and provides post-call summaries and coaching cues. Skrypt acts during the call: answers the patient, books the appointment, and sends rescue SMS if they hung up before anyone answered. These solve fundamentally different problems.
Dialpad is a great phone and analytics platform that makes your staff more effective on calls. Skrypt reduces how often your staff needs to answer the phone at all. Many practices run both — Dialpad as the VoIP infrastructure and call analytics layer, Skrypt as the AI front desk on top.
Dialpad AI solves a workflow efficiency problem: your staff is already answering calls, and Dialpad helps them do it better. It transcribes, surfaces keyword alerts, coaches reps with post-call summaries, and gives managers visibility into call patterns across the team. All of this happens after the call is picked up by a human.
Skrypt solves a coverage problem: the calls that never get picked up. A dental practice that misses 30–40% of inbound calls (an industry average documented in practice management research) isn't primarily missing them because staff handled the answered calls poorly — it's missing them because the lines were busy, the call came in after hours, or all staff were with patients. Dialpad doesn't address that; Skrypt does.
The right comparison: if your front desk answers every call and you want to improve how those calls are handled, Dialpad is the right tool. If calls are going unanswered — to voicemail, after hours, during peak booking times — Skrypt is the right tool. Some practices run both: Dialpad as the analytics layer for the calls staff handles, Skrypt as the AI layer for the calls staff can't reach.
Yes. They operate at different layers. Dialpad is your phone system and call analytics platform — it handles the infrastructure for your team's calls. Skrypt is the AI voice layer on top: it answers patient inbound calls before they reach staff, handles routine bookings and questions, and routes escalations to the right person. If a call escalates to a staff member, that call can flow through your Dialpad lines and be transcribed and analyzed as normal. Many practices configure Skrypt to handle after-hours and overflow calls while Dialpad handles the staff-answered calls during business hours.
Dialpad offers a HIPAA-compliant tier, but it is typically an enterprise add-on — not included in standard plans. Healthcare practices need to verify their specific Dialpad tier includes a Business Associate Agreement and compliant call recording storage before using it for patient calls. Skrypt Desk, by contrast, is HIPAA-compliant by default across all tiers. Every customer signs a BAA during onboarding as part of the standard agreement. There is no additional compliance tier to purchase and no separate legal process required for HIPAA coverage to apply.
Dialpad Business starts at approximately $95 per user per month. For a dental practice with 2–3 front desk staff on Dialpad, that's $190–$285/month for the phone and analytics platform. Skrypt Desk's AI Receptionist tier starts at $429/month with no per-user fees and no per-call fees — a flat monthly cost regardless of call volume. The value calculation is different: Dialpad charges per seat for staff call analytics; Skrypt charges a flat fee for AI coverage of all inbound calls. Practices with high call volume or after-hours coverage needs typically find the per-call math strongly favors Skrypt.
Dialpad's AI is designed to help humans be better on calls. It transcribes in real time so staff don't have to take notes. It flags keywords so managers can monitor service quality. It generates post-call summaries so the team can review what was said. All of this happens during and after calls that a human picked up. The AI is an assist layer on top of a human-answered call.
Skrypt's AI is designed to handle calls that would otherwise not be picked up at all — or would be handled inconsistently. The missed call during the morning rush. The call at 7 PM when the practice is closed. The call that comes in while every front desk staff member is occupied with patients in the chair. These calls don't benefit from call intelligence or post-call summaries because no human picked them up in the first place. They benefit from an AI that can have the conversation, book the appointment, and write it to the PMS before hanging up.
The clearest way to frame the difference: Dialpad makes answered calls better. Skrypt makes unanswered calls answered. If your practice answers every call reliably and your primary concern is coaching staff on how they handle those calls, Dialpad addresses your problem. If calls are going to voicemail or being handled inconsistently during high-volume periods, Skrypt addresses your problem. Both can coexist in the same practice without conflict.
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