AVImark practices often pair with VetSuccess, Shepherd, or similar platforms for outbound client communication — appointment reminders, wellness recalls, and reactivation campaigns. These tools do outbound retention well. What they don't do: answer the phone. Skrypt integrates with AVImark and adds the inbound AI layer: a voice agent that handles calls, books appointments, and writes them back to AVImark.
AVImark practices with an existing VetSuccess or Shepherd setup can add Skrypt without any disruption to that outbound workflow. Skrypt runs in parallel, handling the inbound calls those tools never touch. Together, the two cover the full communication cycle: outbound retention + inbound capture.
Veterinary practices see a disproportionate volume of calls after 5pm — sick pets don't wait for office hours. Most AVImark practices have a voicemail or an after-hours answering service that collects a name and number. Staff works through those messages the next morning. In the meantime, the caller has often already called the next clinic on their list.
Skrypt's AI handles these calls the moment they come in, regardless of the hour. The AI uses veterinary triage logic to classify the call: routine booking, prescription refill, urgent symptom (difficulty breathing, toxin ingestion, trauma), or general question. Urgent calls are escalated immediately to your on-call line or the nearest emergency clinic. Routine calls are booked into AVImark and the caller gets a confirmation text before the call ends.
For AVImark practices with VetSuccess or Shepherd already running their outbound recall workflow, Skrypt adds the inbound layer without disrupting anything already in place. The two operate independently and complementarily — outbound retention stays with VetSuccess, inbound capture goes through Skrypt.
Skrypt Desk connects to AVImark via API to read live schedule availability and provider information, and writes bookings and patient intake notes directly back to AVImark without any manual entry from staff. The integration is set up during the 7–10 day onboarding period. Skrypt's team handles the technical configuration — the practice doesn't need an IT department or a developer to get this running. After go-live, every appointment booked by the AI appears in AVImark exactly as if a staff member had entered it, including the patient record, appointment type, provider, and intake notes from the call.
No — Skrypt and VetSuccess operate at different layers and are designed to run together. VetSuccess handles outbound recall: wellness reminders, vaccination alerts, and reactivation campaigns sent to existing clients. Skrypt handles inbound calls: new client inquiries, appointment requests, after-hours calls, and rescue SMS for missed calls. Neither replaces the other. Practices running VetSuccess and Skrypt together cover both directions of patient communication. The outbound workflow in VetSuccess drives clients back to the practice; Skrypt ensures they get booked when they call in response.
Yes. Skrypt's AI is trained on veterinary-specific workflows and vocabulary: species-specific terminology, vaccination schedule types, prescription refill intake for common pet medications, exotic animal triage routing, and emergency differentiation logic. The AI can distinguish between a call about a scheduled wellness exam and a call about a dog that ate rat poison, and routes each appropriately. Clinical questions and potential emergencies always escalate to a human — the AI never attempts to diagnose or advise on treatment. All this is configured and tested before the practice goes live.
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